CUSTOMER SERVICE

Shipping:

For all normal deliveries we ship via USPS Priority Mail, which is normally a 2 day service to most U.S. destinations. We can provide you a tracking number with all USPS deliveries, so if you have a physical address for shipment, that is preferable. The rate for USPS Priority Mail shipping and handling is a flat rate of $7.00 per order. The rate for USPS Express Mail shipping and handling is a flat rate of $15.00 per order, and is delivered the next day by 12 noon to most U.S. destinations (if ordering Monday-Friday). However, if your order totals more than $100.00 Miss Zula's will gladly waive your USPS Priority Mail shipping and handling fee.

Miss Zula's Privacy Policy

Whether you shop with Miss Zula's online, or at our retail stores in Missoula and Bozeman, Montana or Indianapolis, Indiana - we're committed to your personal security and privacy. Any information we collect at misszulas.com is used for the express purpose of making your future visits more worthwhile. We do not rent, exchange, share, or sell your information with any third parties for any reason. Our privacy policy is your guarantee that any personal information given to Miss Zula's will remain private. Miss Zula's only collects personal information from customers in order to process billing and fulfill orders. Miss Zula's is committed to keeping your personal information private.

All of us at Miss Zula's take preserving your privacy very seriously, and we're diligent about protecting it. Your personal purchase history and credit card information is not stored online and is not shared with another company. To keep you updated about the latest happenings here at Miss Zula's, we will occasionally send you emails letting you know when something happens that may be of interest to you. You might receive one or two emails a month advising you of any special promotions, or site updates and enhancements. If you are not interested and would like us to take you off our e-mail list, please contact us at info@misszulas.com or at 877-541-7376 and we will be happy to remove your name.

*If we modify this privacy policy, we will post a notice on our Web site.

When placing an order, you provide your name, mailing address, telephone number, e-mail address, credit card number, and expiration date. We collect that information in order to:

Verify your identity for payment authorization;
Ship your order to you;
Contact you regarding your order status;
Personalize your shopping experience;
Send you helpful information from Miss Zula's; and,
Generate anonymous statistics.
Your personal information will be shared with your credit card company and the party through whom your product is shipped. This shared personal information includes all the following:

Your name;
Your e-mail address;
Your street address;
Your telephone number; and,
Your credit card information (so we can authorize and charge the purchase).
Your personal information is not distributed to Miss Zula's partners or to mailing list firms. Although we may occasionally share statistics about our customers with important business partners, we do not disclose any identifying information about individual customers. If the personal information we've gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, send e-mail to info@misszulas.com or contact us at 1-406-541-7376.

Ordering from our site is as secure as ordering via a catalog or using your credit card at your favorite restaurant. The media has played a large role in accelerating the myth that online shopping subverts your personal information any more than shopping anywhere else. If you shop from trusted merchants with an established brand, your online experience should be worry free.

At Miss Zula's, orders are processed using SSL (Secure Socket Layering) 40- bit encryption to protect your information as it travels over the internet. Our provider holds a secure key, or digital certificate, through Verisign. This key ensures that any data exchanged online is protected from theft and tampering.

Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

Miss Zula's Product Guarantee, Return and Exchange Policies

Jewelry and Accessory Product Guarantee:

In order to keep our valued customers shopping at Miss Zula's we are happy to exchange or award
store credit for jewelry and accessories, purchased via Internet, for up to 30 days after your shipment has been sent out.

Each piece of Miss Zula's Jewelry is crafted from the finest raw materials available and each piece is guaranteed for life.

Miss Zula's guarantees that all of our jewelry will be free from defects in material and workmanship. If our products do not conform to this guarantee, Miss Zula's shall repair or replace the defective products. Guarantee does not cover damage due to normal wear and tear or abuse as determined by Miss Zula's.

If you have any questions regarding your order or our policies, please contact us via email at info@misszulas.com or call 877-541-7376 for assistance.

Customer is responsible for return shipping. UPS is the preferred carrier for sending back returns because they are able to track the package for you. They will automatically insure the package up to $100, if your purchase is more than that, you should consider insurance.

If you have questions about this privacy statement, please contact Miss Zula's at info@misszulas.com or feel free to call us at 877-541-7376.

* Miss Zula's will cover this liability if the unauthorized use resulted through no fault of yours from purchases made on Miss Zula's secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.